Help with Consumer Savings Bureau or Pets Bureau Membership

  
I need to update my personal or pets details including username or password
  • Click on this link here to go to membership part of our site
  • Login using your user name and password to enter our membership system
  • You can order replacement ID Tags once you have logged in
When I register I am not getting the special terms promised?
  • You are automatically entitled to free membership, just sign up to benefit
Why can't I find your phone number?
  • To start with, we are not publishing a phone number as it is our first priority is to assist all those ex customers of Missing Pets Bureau and get them registered so their pets are protected.
  • We are not government funded and are heavily cross-subsidising our services so you benefit
  • Many of our advice services are free and we want to make sure we can maintain high service levels
  • We have much demand for our services and we will introduce a phone number as soon as possible.
  • Thank you for your patience in this matter.
I want to cancel my membership - what do I do?
  • Simply make a request via the Contact Us page on this website
  • Remember to take off the Pets Bureau ID Tag's off your pet's collar and put
    on its place properly maked identification tags.
  • It is a legal requirement for Dogs to wear a propely marked Pet ID Tag
I need a replacement Pet ID Tag for my existing registered pets - what do I do?
  • Click on this link here to go to membership part of our site
  • Choose option "Order New ID Tag" - you need to login in to your account
  • You will find the link to order an ID Tag in the pet's part of your membership
Does my free membership end, if so do I then get locked into a contract?
  • No - all membership is currently free and is automatically renewed on an annual basis
  • All we ask members to do is to periodically confirm a minimum of once a year that they want
    to continue their free membership and for members to keep their information up to date.
  • If membership is not confirmed once a year then we reserve the right to cancel membership
  • We may at some future date include some optional chargeable services or higher levels of membership.
I dont have a Paypal Account - how can pay for an ID Tag
  • Don't worry so long as you have a credit or debit card, you can automatically set up a
    new account within minutes and this is a really secure method of payment.
  • If you do not have a credit or debit card - please ask someone else to pay on your behalf
  • We do not store any of your payment details on our system
  • We regret we can no longer take cheques or postal orders due to the excessive charges applied by most banks
One of my pets has died - what should I do?
  • Please log into membership part of the system in the normal way
  • You can then remove details of the pet that has died and enter new details as appropriate
  • Remember you still benefit from the other services free of charge and can get cashbacks or discounts.